How can I connect to AirPennNet?

Introduction

All SEAS buildings support the campus wide network AirPennNet and AirPennNet-Guest. AirPennNet is a secure method for connecting to wireless here at SEAS and throughout all buildings across campus. The new network supports encryption and uses 802.1X technology to connect to the network, forgoing the need to visit a website to register. AirPennNet-Guest is an unencrypted network with a web-based authentication. This network is intended for visitors and for devices not capable of supporting 802.1X.

Connect to AirPennNet

See see the ISC page on connecting your PC, Mac, or mobile device (such as iPhone or Android phone).

Note: Unfortunately, connecting with Linux is not officially supported by central computing, however, we will attempt to help you if needed. See the AirPennNet Linux page for more information.

Connect to AirPennNet Guest

How to connect to AirPennNet Guest.

Connect to eduroam

eduroam can be found in all locations where AirPennNet service is available and provides access to wireless network services at other eduroam participating institutions without having to set up a guest account. For more information, visit ISC's page at http://www.upenn.edu/computing/wireless/about-eduroam.html.

Obtaining support from CETS

In order for us to provide the fastest support for you, we need to have detailed information about your device. Fortunately, the AirPennNet-Help tool can generate logs that will provide us the necessary information. When you open a ticket with us for help, please include the log file. This can be generated by following the directions on this page (look under the 'Support and Troubleshooting' tab):

Generating AirPennNet-Help Logs

Troubleshooting Mac OS X Devices

The following steps have a high success rate of fixing Mac OS related issues with AirPennNet:

  1. Reset AirPort/Wi-Fi: From the AirPort or Wi-Fi (renamed in Mac OS 10.7 Lion) menu in the top menu bar, open Network Preferences.
  2. In the left side bar of the Network dialogue box, click AirPort or Wi-Fi, and click the minus (-) symbol.
  3. Click the plus (+) symbol. Make sure both the Interface and Service Name are both AirPort (or for Mac OS 10.7, Wi-Fi).
  4. Toggle AirPort (Wi-Fi) off and on by clicking the Turn AirPort [Wi-Fi] Off [On] button.
  5. Repair the login keychain: Launch Keychain Access by navigating to Applications | Utilities | Keychain Access (or use the Spotlight menu in the upper right menu and run Keychain Access).
  6. From the Keychain Access menu -> Keychain First Aid -> click the Repair radio button, supply the user account password and click Start.
  7. Review certificates in Keychain and delete old versions of certs from DCCS and AirPennNet.
  8. Re-run XpressConnect from AirPennNet-Help.

Manual connection of Google Pixel (or other Android phones that cannot connect automatically)

  1. From the phone (on data or APN-Guest, however you can connect) navigate to this ISC page
  2. Scroll to the bottom and find the Root CA Certificates links under the manual config settings list. Click on both and download them.
  3. On download you will be asked to name the cert and choose what type of cert it is. The name doesn't matter but make sure you can discern the two certs, and change the dropdown to show WiFi before saving for both.
  4. Go to Settings >> WiFi and select AirPennNet. Set the following:
    • EAP Method: TTLS
    • Phase 2: PAP
    • CA certificate - select the first cert from the dropdown list, labeled "AddTrust External CA Root" on the page linked above, but it will show as whatever you named it
    • Domain: leave blank
    • Identity: PennKey username
    • Anonymous Identity: leave blank
    • Password: PennKey password
  5. Then hit connect and you should be set.

 

Questions or problems? Please contact cets@seas.upenn.edu.

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