Why can't I delete email messages?
This is usually because you are over your disk quota. Sent mail will also not be saved to your sent-mail folder if you are over quota. To check your quota, login to the SEAS Account Management site. The first page will have a listing of quota statistics for your account. For more information about your mail quota, please visit the this Answers article.
If you are over quota
- Purge your trash folder by going to the Delete Mail Messages link on the left hand navigation bar of the account management site.
- Once you have purged your trash folder, go back and check your quota. If you are still over quota, please send an email to cets@seas.
- If you are now within your disk quota limit, you can open your email client and delete emails from other folders (your inbox does not count against your disk quota - more info).
If you are not over quota
There may be some other problem with your account, please contact cets@seas.