Google@SEAS Frequently Asked Questions

About Google@SEAS

Making the Switch to Google@SEAS

Using Google@SEAS

What is Google@SEAS?

Google@SEAS is a suite of email and collaboration tools available to everyone witha SEAS account. It is based on the popular Gmail and Google Apps services that many SEAS users already enjoy. With Google@SEAS, your account will be based on your SEAS email address (e.g. bfranklin@seas.upenn.edu). Google@SEAS consists of two main components:

  1. Gmail@SEAS This is the familiar Gmail service, but without advertising and directly linked to your SEAS email address (e.g.bfranklin@seas.upenn.edu). When you sign up for Gmail@SEAS all mail sent to your SEAS address will be delivered to your Gmail@SEAS account; when you send mail it will come from your at SEAS address. Gmail@SEAS can be accessed through a web browser, a mobile device or mail client program such as Thunderbird, Outlook or Apple Mail.
  2. GoogleApps@SEAS This is the popular Google Apps suite, including Google Calender, Docs, Sites, Groups, and Contacts. Since accounts are based on SEAS email addresses, it will be easy to collaborate with others throughout SEAS through GoogleApps@SEAS.

Why should I want to use Google@SEAS?

Even if you already have a regular Gmail account, Google@SEAS offers several advantages:

Which Google services are supported?

The following Google Apps are included in our agreement for Google@SEAS:

All other Google apps are available only in personal accounts. This may change in the future, but currently only supported apps will integrate with your Google@SEAS login.

Who is eligible for a Google@SEAS account?

Anyone with a SEAS account may activate a Google@SEAS account on the the SEAS accounts management page.

Will people at Google have access to my email, documents and other personal information?

Google is not allowed to exhibit advertising to active University members. Contractually, Google does not receive any ownership of stored data. Google has agreed to protect the confidentiality of Penn's private information with the same standard of care in which they protect their own private corporate information.

What will happen to my Google@SEAS account when I graduate?

The account will remain active until the October following graduation, same as SEAS accounts. You can set up email forwarding to an external address, which we will maintain for one year after your graduation date.

Can I move old messages from SEAS email into Google@SEAS?

Instructions are available in this Answers article.

To import your contacts from your current mail client into Google@SEAS follow these instructions.

I am already forwarding my SEAS email to a Google account. What should I do?

If you are happy with your current arrangements, you don't need to do anything. You can continue to forward mail to your personal Gmail account. If you want to sign up for Google@SEAS, you will be able to do so. Please visit our page summarizing the relative merits of each approach.

I am currently forwarding my SEAS email to Yahoo, AOL, Comcast or other personal account. What should I do?

If you are happy with your current arrangements, you don't need to do anything. You can continue to forward mail to the account you are currently using. If you want to want to sign up for Google@SEAS, you will be able to do so.

Will my SEAS email address change if I sign up for Google@SEAS?

No, your SEAS email address will not change. If you sign up for Gmail at SEAS, mail will be delivered to your new account, instead of whatever account you previously used for your SEAS email.

How do I Activate my Google@SEAS account?

Your Google@SEAS account is activated once you set your Google@SEAS password for the first time.
Anyone with a SEAS account may activate a Google@SEAS account on the the SEAS accounts management page.

How do I log-in?

If you have already set your Google@SEAS password, go to http://gmail.seas.upenn.edu. This is the offical log in page. Note that on this page you just enter your PennKey in the username field; you should not include at seas.upenn.edu.

How do I change or set my password?

You can change or set your initial password at https://www2.seas.upenn.edu/apps/accounts/google.cgi. This works even if you don't remember your current password. You will need to log in with your Pennkey user name and Pennkey password.

How do I change how my name appears?

You can easily change how your name appears when sending messages by going to the Accounts area of the Gmail Settings.

I already have a personal Google account. How can I manage two or more accounts?

You can be simultaneously signed in to both a Google@SEAS account and personal Google account, then switch between the two accounts. See Google documentation on Using Multiple Accounts for details.

How do I use Google@SEAS with a mail program such as Apple Mail or Thunderbird?

You can use IMAP (recommended) or POP to access your email. Instructions for Thunderbird | Instructions for Apple Mail

Remember to follow the instructions for Google Apps users, which includes using the full email address (e.g.,bfranklin@seas.upenn.edu) as the user name, and the password you selected for Google@SEAS.

How do I use Google@SEAS on a mobile phone?

You can use IMAP (recommended) or POP to access your email:

Remember to follow the instructions for Google Apps users, which includes using the full email address (e.g.bfranklin@seas.upenn.edu) as the user name, and the password you selected for Google@SEAS.

If you have an iOS device such as an iPhone, iPad or iPod touch, you also have the option of using Google Sync. Google Sync makes it possible to fully integrate your Google@SEAS email, calendar, and contacts list with Mail, iCal, and Address Book (iOS 3 and above).

For Blackberry users, to configure your Google@SEAS account on your device you will want to:

  1. Go to Email Setup and select add an account, select Gmail.
  2. Enter your SEAS address but enter an incorrect password, this will allow the device to provide you with the option for manual configuration.
  3. When the first attempt fails click on the link that says 'I will provide the settings for the account,' select IMAP/POP, enter your correct password, enter the server imap.googlemail.com, and your Username is your full SEAS email address. Click Save and your account will be created on the device.

How do I use Google chat with a chat program such as Adium/iChat (Mac OS) or Pidgin (Linux/Windows)?

You can use Google chat with any one of the University supported chat programs:

Adium/iChat for Mac OS

  1. If you have no other chat accounts, select Google Talk from the list of account types when you open the program. Otherwise, go to the Adium/iChat menu, select Preferences, Account, and click the plus sign at the bottom left in order to choose the account type.
  2. Fill in your full email address for the GTalk ID or Account name (e.g. bfranklin@seas.upenn.edu) and your email password.
  3. Click Done and you should be successfully connected.

Pidgin for Linux/Windows

  1. If you have no other chat accounts, click Add when you first open the program and select XMPP from the list of account types. Otherwise, click Accounts, Manage Accounts, and Add in order to choose the account type.
  2. Fill in just the beginning portion of your email address for the user name (e.g. bfranklin for bfranklin@seas.upenn.edu) and your email password.
  3. Next to Domain, fill in SEAS.upenn.edu
  4. Under the Advanced tab, fill in talk.google.com next to Connected Server.
  5. Click Add and you should be successfully connected.

How do I share documents, calendars and other resources with other Google@SEAS users?

You can share Google@SEAS resources by using the same general process for sharing resources in ordinary Google accounts. In the "sharing" box, just start typing the name or SEAS email address of the person with whom you want share. You'll see that as you are typing, a list of Google@SEAS account holders will appear. Select your intended person from the list of available choices. Please note that most SEAS faculty and staff do NOT have Google@SEAS accounts; for these people, you'll usually need to share to their personal Google account (see below).

Can I share documents, calendars and other resources with Google users who are not part of the Google@SEAS system?

Yes, you can share your docs, calendars or other resources with any valid Google account. Just enter their Google account in the list of people with whom you want to share.

How can I get help with Google@SEAS?

Google has lots of great help available. Just click the little gear icon in the upper right corner of the screen, right next to your user name. Then select "Help" from the drop-down menu.

If you can't find an answer in the Google docs, or if your question concerns the status of your account, please email cets@seas.upenn.edu.

How much storage space do I have with Google@SEAS?

Each user account has 30GB of storage space available. Both emails and documents (such as PDFs or DOCs) count toward this 30GB maximum. You will receive a warning in the Gmail interface when your account reaches 90% of the quota.

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