Why can't I login?

There are several possibilities. Always use your PennKey unless the instructions specifically say to use your SEAS password.

If you don't know the difference between your PennKey and SEAS account passwords, please read this Answers article first.

Use Your PennKey

Use your PennKey password rather than your SEAS account password.

Are you able to successfully login to the PennKey Test Page? If not, visit Reset a Forgotten PennKey password.

Reboot

Restart your computer. Sometimes a quick reboot will solve the problem.

No Login Prompt

If you don't get a login or password prompt, your IP address may be blocked or there may be a problem with your SEAS account. Please email cets@seas or call 8-4707 with your IP address (visit whatismyipaddress.com).

SEAS Password Doesn't Work

It may take up to 30 minutes for a changed SEAS password to propagate. If it has been over 30 minutes, please contact CETS.

Can't Log into CETS Lab Windows Machine

You need to use your PennKey password to login.

Can't Log into a Linux Workstation

Check your account quota in the Accounts Management Area. If you are over quota, contact CETS.

You may have a file permission issue. If possible, please check your file permissions or contact CETS.

Log into eniac via SSH (SecureCRT) and run the virgin command.

If none of the above solutions fixed your problem, please contact CETS.

© Computing and Educational Technology Services | Contact CETS
cets@seas.upenn.edu | 215.898.4707