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General Support Services

If you are in the SEAS community and need general hardware and software support or information not found in our Answers database, CETS has several services to help you.

Hardware and Software Problems:

  • For the fastest service, hardware and software problems should be directed to the specific staff which specializes in that area. Please do not hesistate to email the following support groups:
  • pc-fix@seas PC related problems
    mac-fix@seas Mac related problems.
    av-fix@seas multimedia equipment problems.
    net-fix@seas network connection problems.
    unix-fix@seas Unix questions and Xterm problems.
    lockdowns@seas requesting the locking-down or unlocking of SEAS computers.

Walk-in and Telephone General Support:
    If you need information not found in Answers or services not listed above, please email us at cets@seas.upenn.edu. You may also visit our main office in 16 Levine during our office hours or call us at 898-4707.

 

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cets@seas.upenn.edu
200 South 33rd Street
Levine Hall, Room 164
Philadelphia, PA 19104-6314

Phone No.: (215) 898-4707