Support Services

In order to ensure prompt and convenient service to the School of Engineering and Applied Science community, the CETS Service Staff provides both walk-in and online computing support.

The campus buildings serviced by CETS include Moore, Towne, LRSM, Vagelos and Hayden Hall. If you are in a SEAS facility and need to report a climate control problem, please contact the Engineering Operations Services office as described on our Reporting Problems page.

If you are not affiliated with SEAS, or are a SEAS student with a ResNet or home computer problem, please see our NonSEAS Support Page.

Online Account and Email Management
Please go to the Account Management Website [http://www.seas.upenn.edu/accounts] to access the following services:

• Create your SEAS account online
• Change your SEAS password
• Manage Disk Quota
• Manage Web Page
• Manage Homepage listing
• Manage Announcements / Mailing lists
• Manage Email Forwarding
• Move to New Mail Server
• Vacation Message (also known as "Out of the Office" Message)
• Spamblocker, Block and/or Allow List

Email System

• Webmail - Access your email over the web.
• Which email program should I use? - An overview of all available email clients with links to setup instructions.
• Email Setup Instructions by Client (Eudora, Netscape, Thunderbird, Apple Mail, Pine, Mutt, Outlook)
• Email Reconfiguration Instructions by Client - To ensure that your mail client has the latest configuration settings.
• Penn Online Alumni Services - offers lifetime email forwarding for alumni.
• Check Current Mail Server Status

Frequently Asked Questions & Guides

• Answers - CETS answers to Frequently Asked Questions. - Newly Redesigned, over 300 articles!
• Student's Guide to Computing @ Penn Engineering
• Mailman@SEAS Administrator's Guide [pdf]
• Computer Services Available For Faculty
• Teaching Support Services for Faculty
• SEAS Computing Manual (includes CIS/CIT)

Directory of CETS Services & Information

• Network Connections - information and request form.
• Obtaining & changing internet accounts and password information.
• Remote Internet Access Information on ISPs.
• SEAS Personal Homepages - Creating & listing personal pages
• Lost & Found - Where to go for items lost in the CETS labs.