Google@SEAS Frequently Asked Questions

About Google@SEAS

Making the Switch to Google@SEAS Email

All new SEAS accounts use Google@SEAS for reading email by default. This section only applies to users who still read email on legacy SEAS email servers.

Using Google@SEAS

What is Google@SEAS?

Google@SEAS makes the G Suite email and collaboration tools available to all SEAS accounts. A Google@SEAS account will be based on the SEAS account's email address (e.g. bfranklin@seas.upenn.edu).

Which Google services are supported?

The following core G Suite Apps are enabled for Google@SEAS accounts:

Other G Suite Apps may be unavailable or restricted to authorized users. App availability may change in the future, subject to our security requirements and contractual agreement.

Please note that Google Inbox is not currently available to Google@SEAS users, due to restrictions in our contract.

What are the benefits of Google@SEAS?

Google@SEAS offers these benefits:

Who is eligible for a Google@SEAS account?

All SEAS accounts are automatically provisioned with a Google@SEAS account. To activate a Google@SEAS account, simply set a password in the Account Management Website.

Will people at Google have access to my email, documents and other personal information?

Google is not allowed to exhibit advertising to active University members. Contractually, Google does not receive any ownership of stored data. Google has agreed to protect the confidentiality of Penn's private information with the same standard of care in which they protect their own private corporate information.

What will happen to my Google@SEAS account when I graduate?

The account will remain active until the October following graduation, same as SEAS accounts. At that time, you will lose access to your Google@SEAS email, data and apps. You can set up email forwarding to an external address, which we will maintain for one year after your graduation date.

Can I move old messages from my legacy SEAS email account to Google@SEAS?

Instructions are available in this Answers article.

To import your contacts from your current mail client into Google@SEAS follow these instructions.

I am currently forwarding my SEAS email to a personal Gmail, Yahoo, AOL, Comcast or other account. What should I do?

To enjoy the benefits of reading your SEAS email in Google@SEAS, configure forwarding in the Google@SEAS Account Management page.

Will my SEAS email address change if I sign up for Google@SEAS?

No, your SEAS email address will not change. If you begin forwarding your legacy SEAS email to your Google@SEAS account, email will now be available in the Google@SEAS Gmail interface and will no longer appear in the program you used to read your legacy SEAS email (until you update your settings to use Google@SEAS).

How do I Activate my Google@SEAS account?

Your Google@SEAS account is activated when you set your Google@SEAS password in the SEAS Account Management Website.

How do I read my Google@SEAS email?

If you have set your Google@SEAS password, simply visit http://gmail.seas.upenn.edu/.

How do I change or set my password?

See the How do I change my Google@SEAS password? Answers article for step-by-step instructions.

How do I change how my name appears?

Use the Change Your Google@SEAS Name form in the in the SEAS Account Management Website.

I already have a personal Google account. How can I manage two or more accounts?

See Google's Sign in to multiple accounts at once article.

You can also use another browser or an incognito browsing session to keep accounts separate.

How do I use Google@SEAS with a mail program such as Apple Mail or Thunderbird?

See Google's Read Gmail messages on other email clients using IMAP article.

How do I use Google@SEAS on a mobile phone?

See Google's Read Gmail messages on other email clients using IMAP article.

If you have an iOS device such as an iPhone, iPad or iPod touch, you also have the option of using Google Sync. Google Sync makes it possible to fully integrate your Google@SEAS email, calendar, and contacts list with Mail, iCal, and Address Book (iOS 3 and above).

How do I share documents, calendars and other resources with other Google@SEAS users?

To share your Google@SEAS resources with other users, please see the following Google help articles:

When logged into your Google@SEAS account, other Google@SEAS accounts will be automatically suggested when you begin typing in the sharing dialog box. Note that some Google@SEAS accounts are hidden from the directory, but if you type in the full address of the account, sharing will work as expected.

Can I share documents, calendars and other resources with Google users who are not part of the Google@SEAS system?

Yes, you can share your docs, calendars or other resources with any valid Google account. Just enter their Google account in the list of people with whom you want to share.

Please note that it is your responsibility to ensure that sensitive data (such as student academic records protected by FERPA) is shared appropriately and remains confidential when shared with external users.

How can I get help with Google@SEAS?

Visit Google Help to search for information on your topic. Some apps will display a Help menu item or gear icon with a dropdown menu that includes a Help link for that application.

If you can't find an answer in Google Help or if you want to know about the status of your account, please contact CETS.

How much storage space do I have with Google@SEAS?

Google@SEAS provides unlimited storage space for active SEAS accounts.

You will not be able to retrieve email, files or other Google@SEAS data after the associated SEAS account has expired.

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cets@seas.upenn.edu | 215.898.4707